Privacy Policy

This privacy policy explains how INVEXSYS collects, uses, stores, and protects your personal data. This policy is issued in compliance with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.

1. Data We Collect

We collect the following personal data when you use our services:

• Account Information: Full name, email address, phone number, and physical address provided during registration.
• Payment Information: Card details (processed securely through our payment gateway — we do not store full card numbers), InstaPay transaction references, and billing address.
• Technical Data: IP address, browser type, operating system, and access logs collected automatically when you visit our website.
• Service Data: Hosting account details, domain registration information, and support ticket communications.

2. How We Use Your Data

Your personal data is used for the following purposes:

• To create and manage your account and provide the services you have purchased.
• To process payments and issue invoices.
• To communicate with you regarding your account, services, and support requests.
• To comply with legal obligations under Egyptian law, including tax and commercial regulations.
• To improve our services and website experience.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Sharing

We may share your data with the following parties only as necessary:

• Payment Processors: Your payment data is shared with our payment gateway and InstaPay solely to process your transactions.
• Domain Registries: Domain registration requires sharing registrant contact information with the relevant domain registry (e.g., EGTIDC for .eg domains) as required by ICANN and registry policies.
• Legal Authorities: We may disclose your data when required by Egyptian law, court order, or government authority.

4. Data Protection Measures

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive data such as passwords (hashed, never stored in plain text).
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and monitoring of our systems.
• Secure data centers with physical access controls.

5. Data Retention

We retain your personal data for as long as your account is active and for a period of up to 5 years after account termination, as required by Egyptian commercial and tax regulations. After this period, your data will be securely deleted or anonymized.

6. Your Rights

Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Correction: You may request correction of any inaccurate or incomplete personal data.
• Right of Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
• Right to Complain: You have the right to file a complaint with the Egyptian Data Protection Center if you believe your data rights have been violated.

To exercise any of these rights, please contact us through the Contact Us page or submit a support ticket. We will respond to your request within 15 business days.

7. Cookies

Our website uses cookies to maintain your session, remember your preferences, and improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of your client area.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.